{"id":488,"date":"2025-11-17T09:29:57","date_gmt":"2025-11-17T09:29:57","guid":{"rendered":"https:\/\/dev1.reeras.site\/home-access\/?page_id=488"},"modified":"2025-11-20T07:09:28","modified_gmt":"2025-11-20T07:09:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/homeaccess.sa\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"488\" class=\"elementor elementor-488\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e324e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e324e7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4746343\" data-id=\"4746343\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf99d18 elementor-widget elementor-widget-heading\" data-id=\"bf99d18\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97797ad elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"97797ad\" data-element_type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><\/span><a href=\"https:\/\/homeaccess.sa\/en\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c73ba5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c73ba5d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-345419e\" data-id=\"345419e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d397a1e elementor-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d397a1e\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 18 18\" fill=\"none\"><path d=\"M13.1643 5.67726C12.5184 6.0512 11.9235 6.44214 11.3796 6.85007C10.8244 7.26933 10.3286 7.66877 9.89236 8.04837C9.4561 8.42797 9.07366 8.78208 8.74505 9.11069C8.42777 9.4393 8.17281 9.71126 7.98018 9.92656L6.0425 8.4818C6.01984 8.47046 5.83004 8.61211 5.4731 8.90673C5.11616 9.20134 4.94335 9.35432 4.95468 9.36565L8.49009 12.7991C8.50143 12.8104 8.51559 12.8189 8.53259 12.8246C8.54958 12.8302 8.56941 12.8331 8.59208 12.8331H8.60907C8.63174 12.8217 8.65157 12.8104 8.66856 12.7991C8.68556 12.7877 8.69973 12.7707 8.71106 12.7481C8.85837 12.3968 9.07933 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2.29463 2.72826C2.24364 2.77925 2.21814 2.83874 2.21814 2.90672V11.5583C2.21814 12.4535 2.55242 13.2807 3.22097 14.0399C3.88953 14.7991 4.63174 15.462 5.4476 16.0285C6.26347 16.5951 7.02267 17.0484 7.72522 17.3883C8.42777 17.7169 8.81304 17.8982 8.88103 17.9322C8.89236 17.9436 8.90936 17.9492 8.93202 17.9492H8.98301C8.99434 17.9492 9.01134 17.9464 9.034 17.9407C9.05667 17.9351 9.07366 17.9322 9.085 17.9322C9.15298 17.8982 9.53825 17.7169 10.2408 17.3883C10.9434 17.0484 11.7026 16.5951 12.5184 16.0285C13.3343 15.462 14.0765 14.7991 14.7451 14.0399C15.4136 13.2807 15.7479 12.4535 15.7479 11.5583V2.90672C15.7479 2.83874 15.7224 2.77925 15.6714 2.72826C15.6204 2.67726 15.5553 2.65177 15.4759 2.65177ZM9.068 16.0455C9.05667 16.0455 9.0425 16.0484 9.02551 16.054C9.00851 16.0597 8.99434 16.0625 8.98301 16.0625C8.97168 16.0625 8.95752 16.0597 8.94052 16.054C8.92352 16.0484 8.90936 16.0455 8.89803 16.0455C8.84137 16.0229 8.54109 15.8812 7.99718 15.6206C7.44194 15.3487 6.84703 14.9917 6.21247 14.5498C5.57791 14.1079 5.00001 13.5866 4.47876 12.986C3.94618 12.3968 3.6799 11.7566 3.6799 11.0654V4.2835C3.6799 4.22684 3.69973 4.17868 3.73939 4.13902C3.77905 4.09936 3.83287 4.07953 3.90086 4.07953C5.97451 4.07953 7.30596 3.8274 7.89519 3.32316C8.48443 2.81891 8.77905 2.56112 8.77905 2.54978C8.80171 2.51579 8.83004 2.48746 8.86403 2.4648C8.89803 2.44214 8.93769 2.4308 8.98301 2.4308C9.02834 2.4308 9.068 2.44214 9.10199 2.4648C9.13599 2.48746 9.15865 2.51579 9.16998 2.54978C9.16998 2.56112 9.4646 2.81891 10.0538 3.32316C10.6431 3.8274 11.9802 4.07953 14.0652 4.07953C14.1218 4.07953 14.17 4.09936 14.2096 4.13902C14.2493 4.17868 14.2691 4.22684 14.2691 4.2835V11.0484C14.2691 11.7509 14.0085 12.3968 13.4873 12.986C12.966 13.5866 12.3881 14.1079 11.7536 14.5498C11.119 14.9917 10.5241 15.3487 9.96885 15.6206C9.42494 15.8812 9.12466 16.0229 9.068 16.0455Z\" fill=\"#FF571E\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2213358 elementor-widget elementor-widget-heading\" data-id=\"2213358\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"color: #ff571e\">General <\/span>inquiries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed97dd7 elementor-widget elementor-widget-text-editor\" data-id=\"ed97dd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThis text is an example of text that can be replaced in the same space. This text has been generated\nFrom the birth of the Arabic text\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf337b elementor-widget elementor-widget-bdt-accordion\" data-id=\"4cf337b\" data-element_type=\"widget\" data-widget_type=\"bdt-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-container\">\n\t\t\t<div id=\"bdt-ep-accordion-4cf337b\" class=\"bdt-ep-accordion bdt-accordion\" data-bdt-accordion=\"{&quot;collapsible&quot;:true,&quot;multiple&quot;:false,&quot;transition&quot;:&quot;ease-in-out&quot;}\" \t\tdata-settings=\"{&quot;id&quot;:&quot;bdt-ep-accordion-4cf337b&quot;,&quot;activeHash&quot;:&quot;no&quot;,&quot;activeScrollspy&quot;:null,&quot;hashTopOffset&quot;:false,&quot;hashScrollspyTime&quot;:false,&quot;closeAllItemsOnMobile&quot;:false}\">\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-what-is-the-warranty-period-for-the-elevator-and-chairs\"\n\t\t\t\t\t\t\tdata-accordion-index=\"0\" data-title=\"what-is-the-warranty-period-for-the-elevator-and-chairs\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"fa-fw e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"fa-fw e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat is the warranty period for the elevator and chairs?\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\tIt extends to ten years for elevators and two years for chairs and platforms\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-how-long-does-supply-and-installation-take\"\n\t\t\t\t\t\t\tdata-accordion-index=\"1\" data-title=\"how-long-does-supply-and-installation-take\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"fa-fw e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"fa-fw e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow long does supply and installation take?\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t21 days from the date of contract, two weeks for elevator preparation and one week for on-site installation of elevators\nAs for the straight stair chair, immediate delivery and installation in 6 hours\nDetailed staircase chair or FLOW\nAs well as stair platforms\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-what-are-the-safety-measures-for-elevators\"\n\t\t\t\t\t\t\tdata-accordion-index=\"2\" data-title=\"what-are-the-safety-measures-for-elevators\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"fa-fw e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"fa-fw e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat are the safety measures for elevators?\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>Emergency brake to prevent free fall of the cab<br \/>Motion sensors at the cab entrances to stop the elevator if the safe space of the cab is cut off during movement<br \/>End-of-trip breakers<br \/>At the upper and lower limits, it makes a sure stop to movement when the cab exceeds one of the stops<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Home FAQ General inquiries This text is an example of text that can be replaced in the same space. This text has been generated From the birth of the Arabic text What is the warranty period for the elevator and chairs? It extends to ten years for elevators and two years for chairs and&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-488","page","type-page","status-publish","hentry"],"acf":[],"lang":"en","translations":{"en":488,"ar":25},"_links":{"self":[{"href":"https:\/\/homeaccess.sa\/en\/wp-json\/wp\/v2\/pages\/488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/homeaccess.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/homeaccess.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/homeaccess.sa\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/homeaccess.sa\/en\/wp-json\/wp\/v2\/comments?post=488"}],"version-history":[{"count":7,"href":"https:\/\/homeaccess.sa\/en\/wp-json\/wp\/v2\/pages\/488\/revisions"}],"predecessor-version":[{"id":534,"href":"https:\/\/homeaccess.sa\/en\/wp-json\/wp\/v2\/pages\/488\/revisions\/534"}],"wp:attachment":[{"href":"https:\/\/homeaccess.sa\/en\/wp-json\/wp\/v2\/media?parent=488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}